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CUSTOMER SERVICE FAQ


What is your return policy?

You can return products within 30 days of receiving them. We have a 100% money-back guarantee on the purchase price of any product. Click here to read the full policy and procedures for returns and exchanges.

Can I exchange a product if it’s not working for me?


Absolutely! We work individually with all our customers to make sure they have the right products for their skin. Please call, email or chat with us for an individual consultation. Click here to read the full policy and procedures for returns and exchanges.

When will I receive my order?

We ship Monday - Friday. Orders ship within 1-3 business days from Indianapolis, IN. We ship UPS ground but you have the option at checkout for faster delivery. If you choose faster shipping your order will ship the next business day. No weekend or holiday deliveries.

Do you have free shipping?

Yes, orders totaling $75.00 and higher automatically get free ground shipping. Orders $74.99 and under ship via ground for $8.00 You have the option at checkout for faster delivery. $30 for next day air and $18 for 2-Day.

Do you ship outside the US?

Yes, we ship around the world via the United States Postal Service. Orders to Canada ship via International Priority Mail for $25. To all other countries we use USPS Global Express for $50. Delivery times vary for International shipments and the receiving country may collect customs fees at delivery.

How can I cancel an order?

Orders can be cancelled any time before they ship. Once shipped, they cannot be cancelled. Cancel by chat, email or call us

How can I change my order?

Orders can be changed any time before they ship. To change an order chat, email or call us

How can I check the status of an order?

If you have an account with us you can check the status by logging into your account or by clicking "Track my order" at the bottom of the website. Anyone can email shipping@simonefrance.com and we'll let you know the status of your order.